@article{CHEN Ping:32,
author = {[CHEN Ping, SHUANG Kai, SU Sen, ZHAN Shu-bo, ZHANG Wen-tao]},
title = {Distributed CTI System Based on MapReduce Method},
publisher = {Journal of Beijing University of Posts and Telecommunications},
year = {2016},
journal = {Journal of Beijing University of Posts and Telecommunications},
volume = {39},
number = {s1},
eid = {32},
pages = {32-36},
keywords = {<p>call center routing;agent skills;call routing;divide and conquer</p>},
doi = https://journal.bupt.edu.cn/EN/10.13190/j.jbupt.2016.s.008
}