@article{SHUANG Kai:48, author = {[SHUANG Kai, SU Sen, WAN Neng, ZHAN Shu-bo, ZHANG Wen-tao]}, title = {Parallel Routing Algorithm for Call Centers Based on Local Mutual Exclusion}, publisher = {Journal of Beijing University of Posts and Telecommunications}, year = {2017}, journal = {Journal of Beijing University of Posts and Telecommunications}, volume = {40}, number = {s1}, eid = {48}, pages = {48-52}, keywords = {call center routing;agent skills;critical resource;mutual exclusion}, doi = https://journal.bupt.edu.cn/EN/10.13190/j.jbupt.2017.s.011 }