@article{SHUANG Kai:48,
author = {[SHUANG Kai, SU Sen, WAN Neng, ZHAN Shu-bo, ZHANG Wen-tao]},
title = {Parallel Routing Algorithm for Call Centers Based on Local Mutual Exclusion},
publisher = {Journal of Beijing University of Posts and Telecommunications},
year = {2017},
journal = {Journal of Beijing University of Posts and Telecommunications},
volume = {40},
number = {s1},
eid = {48},
pages = {48-52},
keywords = {call center routing;agent skills;critical resource;mutual exclusion},
doi = https://journal.bupt.edu.cn/EN/10.13190/j.jbupt.2017.s.011
}