%0 Journal Article
%A CHEN Ping
%A SHUANG Kai
%A SU Sen
%A ZHAN Shu-bo
%A ZHANG Wen-tao
%T Distributed CTI System Based on MapReduce Method
%D 2016
%R 10.13190/j.jbupt.2016.s.008
%J Journal of Beijing University of Posts and Telecommunications
%P 32-36
%V 39
%N s1
%X <p>A MapReduce based distributed computer telephony integration (CTI) system namely distributed computer telephone integrity (DCTI) was proposed to resolve the resource mutual exclusion problem of routing algorithm in a multi-skilled call center. The proposed system implements the distributed computing of the management and routing in CTI. It adopts the divide and conquer method to improve the routing algorithm and deploys the agents to the CTI nodes equally so that the routing can be computed separately in each node. The real-world application and experimental results show that the DCTI system can linearly distribute the business load of CTI to <em>N</em> nodes.</p>
%U https://journal.bupt.edu.cn/EN/10.13190/j.jbupt.2016.s.008