@article{张爱华:32,
author = {[张爱华,  于涵,  陈超雨]},
title = {基于文本分析的运营商潜在升级投诉客户挖掘},
publisher = {北京邮电大学学报(社会科学版)},
year = {2022},
journal = {北京邮电大学学报(社会科学版)},
volume = {24},
number = {5},
eid = {32},
pages = {32-38},
keywords = { 升级投诉；客户挖掘；文本分析 },
doi = https://journalsk.bupt.edu.cn/CN/10.19722/j.cnki.1008-7729.2022.0017
}