@article{ZHANG Aihua:39,
author = {[ZHANG Aihua,  SUN Jiahong]},
title = {Reasons for Customer Complaints in Operators Based on TF-IDF Algorithm},
publisher = {Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition)},
year = {2024},
journal = {Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition)},
volume = {26},
number = {2},
eid = {39},
pages = {39-49},
keywords = { complaint worksheet; reason for complaint; keyword extraction; TF-IDF },
doi = https://journalsk.bupt.edu.cn/EN/10.19722/j.cnki.1008-7729.2024.0021
}