TY - Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition) A1 - ZHANG Aihua, SUN Jiahong T1 - Reasons for Customer Complaints in Operators Based on TF-IDF Algorithm Y1 - 2024-05-10 00:00:00.0 JF - Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition) JO - Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition) SP - 39 EP - 49 VL - 26 IS - 2 UR - {https://journalsk.bupt.edu.cn/EN/10.19722/j.cnki.1008-7729.2024.0021} N1 - 10.19722/j.cnki.1008-7729.2024.0021 ER -